Shipping and Return Policy

The following items will ship to you using the shipping schedule shown below: Colors and glaze in Pint(16oz) or less containers, brushes, clay tools, ceramic bisque, stilts & posts.

All glazes in pint size or smaller containers ship using the schedule below.

Order Amount

Shipping Charge
Under $75 $9.99
$75-$99.99 6.99
$100+ Free!


Shipping is FREE when you order $100 or more of the products mentioned above. If you do not reach enough for FREE shipping then you will be charged for shipping as noted above. Just to note, there is NEVER a packing charge for these items with the free shipping label.

Orders shipping to Alaska or Hawaii or any U.S. territory will have actual shipping charges. If you wish to ship your order internationally you will be responsible for all shipping charges as well as costs incurred to prepare any paperwork necessary for exporting product to you.

The recipient of any international order is responsible for any taxes, duties and brokerage fees. The recipient can make arrangements for larger orders with a freight forwarder or if your order is on the smaller side we can ship it using FEDEX. We will provide you with an estimate of the shipping charges within two days of receiving your order for your approval or denial.

If you wish to use FEDEX overnight or FEDEX 2 Day Air, we do offer this option and will have to quote this for you at the time of your order if you wish to utilize this option.

Items Which Have Handling Additional Fees Or Handling Charges

Kilns, Kiln Shelves, Kiln Parts, Clay, Glaze in Gallon or More Containers, Ceramic Casting Slip
Handling Fees for these items are shown below
If You Order One Of These Items You Will See The Charge On The Basket Page During Checkout.

Exclusions From Free Shipping Handling Fee / Shipping Charge
Glaze In Gallon Or More Containers
3 & 5 Gallon Buckets

Gallon Containers
$22.00 - Per Bucket

$12.00 Per Gallon Container
Clay Products
Per Box Delivery Charge

Larger Clay Orders By Pallet
$18.00

Call For Quote - Can Be More Economical
Kiln Shelves
All Kiln Shelves
$5.00 Per Shelf Handling Fee + Actual Shipping
Slip
$1.00 Handling Fee Per Box Up To 15 Boxes
$15.00 Max Charge
Cannot Be Shipped via FedEx/UPS
Actual Freight Rates Will Apply
Kilns
All Kilns Shipped From Factory We Will Provide Estimate
We take care to package your order to prevent breakage. We require that you report any damage to your order within 5 days of receipt to receive a credit. Any damage reports beyond 5 days of receipt of your order will not be accepted and no credit will be issued as our shippers will not accept a claim beyond that period which leaves us unable to be reimbursed for the loss as well.

Retain the packaging with your tracking numbers. Please note any damaged boxes on your delivery receipt and contact us with a detailed list of the damaged items and we will manage the claim and issue you a credit.
When your order leaves our warehouse you can be assured that it has been packed and stacked to make it to you in excellent condition. If there is any obvious breakage to your order please note that on the bill of lading before signing off for receipt of the merchandise.

We require that you report any damage to your order within 5 days. Any damage reports beyond 5 days of receipt of your order will not be accepted and no credit will be issued.
Each order is carefully checked before it leaves our warehouse. Please verify your order against the packing list provided. If you find that there are missing items from your order or incorrect items shipped, contact us to report the issue. These issues need to be reported within 5 days of receipt of the order. Any claims after that time will not be accepted.
We must be contacted prior to a return being sent back to us. Call us for a Return Authorization Number prior to shipping. All return items are subject to a 20% restocking fee and must be initiated within 5 days of merchandise receipt. Refunds on shipping for both shipped and returned items are not refundable.

We accept the following forms of payments: Visa, Mastercard, Discover, AMEX, Check and COD(UPS orders only).

Prices are subject to change without notice. An up to date, complete price list is always available from our website.

About Us
Contact
Social


Payment

American Express Visa MasterCard Discover

Copyright © 2017 ceramicartsandcrafts.com | Home | Site Map